You can join The U Collective by purchasing either a 6-Month or 12-Month Membership from the shop page, product page or side cart. The Membership must be added to an order with products (it cannot be purchased on its own).

Once you check out, your Membership benefits are activated immediately — including 15% off and your welcome gift.

Yes! If you purchase a 6-Month or 12-Month membership as part of your order, the 15% discount applies instantly on all eligible products in that order.

Your membership gives you a flat 15% off on all full-price products.

• If a product or kit is already discounted less than 15% (e.g., 10% off), your price will be adjusted so you still get 15% off in total.
• If a product or kit is already at 15% off or more, no extra member discount will apply.

However, you’ll still enjoy all the other perks - welcome and birthday gifts, Melanin Miles, VIP experiences, and more - even when shopping discounted products

Melanin Miles are our upgraded loyalty points system — the same points you already know, now with more power. Already shopped with us? All your previous loyalty points have been converted to Melanin Miles. Nothing is lost, and you’re ready to unlock more rewards than ever.

Yes, Melanin Miles expire every 12 months.

• Everyone earns Miles automatically with every purchase — new sign-ups, non-members, and members.
• Non-members: Can redeem Miles only as discounts on future orders.
• Members: Can redeem Miles for discounts and exclusive merch + VIP experiences.

You can earn Melanin Miles both by shopping and engaging with Uncover.

Shopping:

• Earn 1 Melanin Mile for every KSh 1 spent. Redeem 100 Miles = KSh 5 (5% cashback).

Engagement Activities:

• Sign up: Receive 500 Melanin Miles instantly when you create your account.
• Write a product review: Earn 500 Miles per review.
• Follow on Instagram: Earn 200 Miles.
• Follow on TikTok: Earn 200 Miles.
• Daily login: Earn 20 Miles each time you log in to your account.

All Melanin Miles are automatically credited to your account once the activity is completed. You can track your total balance and redemption value anytime on your membership page

• Discount Rewards: Redeem 100 Miles = KSh 5. You’ll see a nudge in your side cart. Click View Cart to apply your discount before checkout.
• Member-Only Rewards: Use your Miles for exclusive merch, VIP experiences, events, and free products. These can be redeemed directly from your Membership page.

Melanin Miles are credited automatically to your account after the order is confirmed. You can track your balance anytime on your membership page.

You can view your Melanin Miles balance, total savings, and rewards redeemed on your membership page. Use the interactive ROI calculator to see how much value you’ve collected and track your 3–4X return.

Every member receives a Welcome Gift automatically when they join or renew their membership — for both 6-Month and 12-Month plans.

• Birthday Gift: Automatically applied to one order during your birthday month. You’ll get an email on the 1st day of your birthday month with a coupon code to redeem at checkout.
• Holiday Gift: Available only to 12-Month members, applied automatically to one order placed in December.

Note: Gifts are applicable only on the first order placed during the eligible month.

 A curated world of exclusive perks that members can unlock with Melanin Miles. Experiences include merch, events, masterclasses, and more — designed to bring the Uncover lifestyle to life.

We refresh the list of perks monthly and announce updates via email and social media, so you’ll always know what’s new and exciting to unlock.

Membership discounts (15%) cannot be combined with other promotional codes, but you can still earn and redeem Melanin Miles on all purchases.

Membership is a one-time fee and cannot be canceled or refunded. Once you join, all your benefits — including discounts, Melanin Miles earnings, and VIP experiences — are active for the full duration of your selected membership pack.

Yes! Contact customer support to upgrade. Your existing perks and points will carry over and the 12-Month membership will start fresh for a full year from the date of upgrade.

Members get priority 3-hour resolution for all queries via WhatsApp. Simply reach out on our official WhatsApp support line for fast assistance.